TelePhone Etiquette–

phone etiquettes, brainquest

1. Remind Your Resume:-

Keep your resume in clear view, on the top of your desk, or tape it to the wall near the phone, so it’s at your fingertips when you need to answer questions.

2. Speak slow and clear:-
listening to someone speaking in a second language over the telephone can be very challenging because you cannot see the person you are trying to hear. However, it may be even more difficult for the person you are talking with to understand you. You may not realize that your pronunciation isn’t clear because your teacher and fellow students know and understand you. Pay special attention to your weak areas (such as “s”, “sh”, “j”,”z”,”r” and “l” or “b” and “v”) when you are on the phone. If you are nervous about using the phone in English, you may notice yourself speaking very quickly. Practice or write down what you are going to say and take a few deep breaths before you make a phone call.

3. Try to understand the speaker:-
Don’t pretend to understand everything you hear over the telephone. Even native speakers ask each other to repeat and confirm information from time to time. This is especially important if you are taking a message for someone else. Learn the appropriate expressions that English speakers use when they don’t hear something properly. Don’t be afraid to remind the person to slow down more than once. Keep your telephone in an area that is away from other noise distractions such as a radio or television.

4. Short list your Achievements:-

· Have a short list of your accomplishments available to review.

· Have a pen and paper handy for note taking.

· Turn call-waiting off so your call isn’t interrupted.

5. Do Practice:-
Ask another student to practice talking on the phone with you. You might choose one night a week and take turns phoning each other at a certain time. Try to talk for at least fifteen minutes. You can talk socially, or role play different scenarios in a business environment. If you don’t have access to a telephone, you can practice by setting two chairs up back to back. The most important thing about practicing telephone English is that you aren’t able to see each other’s mouths. It is amazing how much people lip-read without realizing.

6. Clear The points:-

· If the time isn’t convenient, ask if you could talk at another time and suggest some alternatives.

· Clear the room – evict the kids and the pets. Turn off the stereo and the TV. Close the door

7. Use businesses and recordings
there are many ways to get free telephone English practice. Try to talk in English while you are calling for daily facilities. Choose English to talk where option is available. You can even phone the movie theatre to ask for the listings instead of using the newspaper. Some large cities have free recordings you can call for information such as your daily horoscope or the weather. (Make sure that you aren’t going to get charged for these numbers first.) Some products have free phone numbers on the packaging that you can call for information. Think of a question you might want to ask and call the free number! For example, call the number on the back of the cereal box and ask for coupons. You will have to give your name and address.

8. Note down all points:-

Make sure you have a pen handy so that you can repeat the info unless you’re sure your cell phone service is going to be perfect, consider using a landline rather than your cell phone to avoid a dropped call or static on the line.

9. Learn telephone manners
The way that you speak to your best friend on the phone is very different to the way you should speak to someone in a business setting. Many ESL speakers make the mistake of being too direct on the telephone. It is possible that the person on the other line will think that you are being rude on purpose if you don’t use formal language in certain situations. Sometimes just one word such as “could” or “may” is necessary in order to sound polite. You should use the same modals you would use in a formal “face-to-face” situation. Take the time to learn how to answer the phone and say goodbye in a polite manner, as well as all the various ways one can start and end a conversation casually.

10. Practice dates and numbers,

it is something that you will be able to use in any country. You should also practice saying dates and numbers aloud. You and a friend can write out a list of dates and numbers and take turns reading them over the phone to each other. Record what you hear. Swap papers the next day and check your answers.

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Telephone talk

Some Important Points–

· Don’t smoke, chew gum, eat, or drink.

· Do keep a glass of water handy, in case you need to wet your mouth.

· Smile. Smiling will project a positive image to the listener and will change the tone of your voice.

· Speak slowly and enunciate clearly.

· Use the person’s title (Mr. or Ms. and their last name.) Only use a first name if they ask you to.

· Don’t interrupt the interviewer.

· Take your time – it’s perfectly acceptable to take a moment or two to collect your thoughts.

· Give short answers.

· Remember your goal is to set-up a face-to-face interview. After you thank the interviewer ask if it would be possible to meet in person.

By follow these points. Definitely it will be your remember able experience of life time.Author BrainQuest Team